Business Management Consultancy

Multi-disciplinary advisory teams and expert advice to help your organisation thrive in an uncertain world

WHY CHOOSE US?

A credible alternative for clients needing expert support and value for money

Founded in 2011, Change DC is a specialist advisor to major government departments, large consultancies and blue chip companies looking to develop and leverage shared ICT services

We have designed and delivered change programmes that have driven savings to the tax payer of over £1Bn

For the private sector we have designed and delivered new IT products and services that have driven revenues of almost £100m pa

Services

Revenue Generation

Building deep, win-win relationships with customers to develop shared IT services and drive revenues

Managing Change

Programme Management and stakeholder engagement that drives change and realises benefits

Cost Reduction

Analysis of existing delivery models to design, model and implement transformation programmes that reduce cost

Product Management

Specialist advice on establishing or developing a Product Management Function that drives business success

Product Management balances the natural tension between Service Delivery Operations and the Sales team in order to delight customers and shareholders alike. It requires senior leaders experienced in 6 disciplines:

Building Trusted Relationships with Customers

Marketing

Naming & Branding

Positioning and outbound messaging

Promotion including sales training

Customer and market surveys

Monitoring the competition

Strategy

Financial management and product profitability

Service portfolio management including maximising profitability by balancing supply with demand, chartering or retiring services and ownership of the service catalogue. This includes maintenance of the product and technology roadmaps

Key member (ideally Chair) of the strategy steering group

Design

Gathering customer needs

Identifying new technologies supportive of new products

Strategic supplier / partner relationship management

Business case development and feasibility

High Level design including contract development

Approval of low level design

Approval of all marketing collateral

Transition

Programme or Project management of product change (release or retirement)

Operation & Continuous Improvement

Working with the Head of Delivery, oversight of events and problems in order to support resolution through the allocation of additional resources if necessary

To be effective the Product Management function needs to be independent of, and with the gravitas, experience and authority to challenge, both Sales and Delivery